Zagat Health Survey

Categories: Empower Consumers and Providers

With the Zagat Health Survey, Anthem Blue Cross members are able to access peer-to-peer interactions among healthcare consumers, data and tools necessary to help them take a more active role in their healthcare decision-making.  Consumer experience information such as that enabled by the Zagat Health Survey tool is an important complement to the clinical quality, cost and other tools that the Plan provides to support consumers’ health care decision-making.  The survey tool helps enable members to review and evaluate physicians based on a set of distinct criteria, creating a trusted resource to support informed member decision-making.  The online survey tool allows consumers to review their doctor visits based on:

• Trust
• Communication
• Availability
• Environment

In addition, the survey will feature a comments section, allowing members to expand on their ratings.  The survey and results are free of charge to members via the Plan’s website.