Continuity of Care Audit

Categories: Change Incentives to Promote Better Care

Blue Cross Blue Shield of Delaware’s Quality Improvement nurses perform annual chart audits of primary care physicians to monitor the coordination of care and effective communication between hospitals or Ambulatory Surgery Centers and the patient’s PCP.  Facilities that meet or fall below the average rates of information exchange are encouraged by BCBSD to review practices and develop steps to enhance communication in order to improve care coordination and patient outcomes.  Care centers with a communication rate of 100 percent are asked to share best practices with lower-ranked facilities to ensure the effective exchange of patient information across the care continuum.