Blues on Call®

Categories: Empower Consumers and Providers

Mountain State Blue Cross Blue Shield offers the Blues on Call program to help members access health information and become more involved in their care decisions.  With 24/7 telephone access to a certified health coach, members can ask questions about recent diagnoses, upcoming tests and procedures or general health topics.  An integrated disease management program also supports members with diabetes, cardiac conditions, asthma and other illnesses, aiming to address each patient’s total healthcare needs.

In addition, the Plan’s website offers access to the Blues on Call program and enables members to research health topics or communicate with a health coach online.  Through the Blues on Call website, members can access the latest information on nationally endorsed care guidelines and evidence-based practices to ensure that they are adhering to self-management recommendations.

Finally, the Healthwise Knowledgebase offers members decision support resources that can help determine when a problem can be treated at home, when to see a doctor and what treatment option best suits the patient’s needs.  The resources include a library of health topics, information on various tests and procedures and interactive tools to help members better manage their personal health.