BlueHealthConnection® Wellness and Care Management
Categories: Diabetes Prevention,Promote Health and Wellness
Blue Cross Blue Shield of Michigan's (BCBSM) BlueHealthConnection integrated wellness and care management program offers a wide range of services from lifestyle risk assessment to complex case management. BlueHealthConnection's core components include an e-Health portal, 24/7 Nurse Call Line, Quit the Nic smoking cessation, chronic disease management, preference-sensitive condition management, case management and affinity programs and reporting. BlueHealthConnection's e-Health portal offers a variety of online tools, including an online health risk assessment; an online health coach; a searchable database of diseases and conditions; a searchable database of drug information and potential interactions; and health newsletters.
BlueHealthConnection also has targeted intervention components for specific conditions that fall in two categories: chronic disease and preference-sensitive condition management. In addition to diabetes, identification and intervention programs are in place for the following conditions: asthma, back pain, benign prostatic hypertrophy, benign uterine conditions, depression (screening for all cases), cancer, chronic obstructive pulmonary disease, coronary artery disease, congestive heart failure, joint pain (hip and knee) and revascularization. Through a unique consultative approach, BCBSM offers the ability to "tailor" the package of BlueHealthConnection components. This solution-based approach delivers a combination of wellness and care management components that match a client's goals and objectives.
Since 2003, BHC has delivered significant results. Among them:
- Member satisfaction rates consistently above 90 percent
- Substantial improvements in clinical quality measures for diabetes management, including a five percentage-point increase in rates of kidney disease monitoring and a 3.8 percent increase in the use of two or more hemoglobin A1c tests
- An overall 2:1 return on the investment made in the program, saving an average of over $30 million in benefit costs each year
